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معهد المستقبل | Future Institute

Enrolled: 10 students
Duration: 240 Hours
Lectures: 236
Video: 240 Hours
Level: Advanced

Why Attend:

Salespeople, sales support, as well as potential candidates for sales and customer service positions who want to build and revitalize their existing selling skills

By the end of this one-day basic sales training course, the participants will:

  • Understand what makes a great sales person.
  • Follow a customer-focused sales process to guide their sales conversations and match the buying cycle.
  • Create a great first impression and opening to a sales conversation.
  • Identify needs and opportunities through effective questioning and listening.
  • Introduce services and products using features and benefits.
  • Gain commitment from customers when closing the customer conversation.
  • Explain customer satisfaction, retention and loyalty and measure them in a meaningful and systematic way
  • Defend the use of a profitability dimension to any customer loyalty strategy
  • Arrange, plan and manage impactful customer satisfaction surveys
  • Define customer segments, profiles and models for maximum strategic as well as tactical impact
  • Create ‘customer value propositions’ that work
  • Develop effective loyalty schemes: know what to avoid and how to improve them
  • Compare and contrast between the integrative and the distributive types of negotiations
  • Evaluate and assess the differences between soft, hard, and principled styles of negotiations
  • Identify and consider personality styles in negotiation
  • Understand and work effectively through the four phases of negotiation
  • Explore and apply different negotiation tactics
  • Plan and conduct effective negotiations
  • Identify and adopt the right professional selling behaviors and skills needed to maximize sales performance
  • Develop critical self-driven practices to optimize personal and business effectiveness and efficiency
  • Master and implement the sales process to successfully handle objections and close more deals
  • Manage customer expectations and exceed it to gain customer loyalty and generate repeat business

Master the art of verbal and non-verbal communication to create an atmosphere of respect and trust in the seller-buyer interface

Salespeople, sales support, as well as potential candidates for sales and customer service positions who want to build and revitalize their existing selling skills

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