معهد المستقبل | Future Institute

Instructor Bio

Overview :
Mahmoud has 15+ years of experience in delivering and developing business, management and soft skills training courses in both Arabic and English languages spanning : Sales ,Marketing, Human Resources, Communications skills as well as many other soft skills courses in addition to ITIL courses .His courses are addressing different industries like ( Telecom, Governments, Banking, Insurance, Industrial, Real Estate, Pharmaceuticals and FMCG).Mahmoud also delivers MBA classes for different industries .
Mahmoud has also 20+ years in Telecom industry covering different aspects of customer service, marketing, service management, product development, consulting, business development and operations. He has a broad exposure to multinational environment dealing with different cultures and personalities. This experience is coupled with business background which Mahmoud has acquired from his MBA from the American University in Cairo.
Certifications :
 BTEC certified trainer for work skills and soft skills.
 Cambridge international business diploma trainer. Courses including: HR, marketing, business organization and business communication.
 Huthwaite certified SPIN (consultative sales training) trainer.
 Huthwaite certified Negotiation skills trainer.
 Huthwaite certified Coaching trainer
 ITIL certified trainer.
 TOGAF v9.1 certified Trainer
Courses delivered : ( in Egypt, Saudi Arabia, Qatar, Kuwait, Oman and UAE)
 TOGAF v9.1
 ITIL foundation v3
 Human resources fundamentals.
 Digital Sales and Marketing
 E commerce
 Digital transformation and strategy
 Marketing fundamentals.
 WHO MOVED MY CHEESE ( Spencer Johnson Partners)
 Business Organization
 Communication skills
 Consumer Behavior
 Project Management
 Risk management.
 Work Life Balance
 Advanced human resources skills
 Problem Solving and Decision Making
 Stakeholder management
 Business Etiquette
 Management Fundamentals
 Presentation Skills
 Customer Service.
 Compensation and benefits
 In my customer shoes.
 SPIN selling skills. (Huthwaite)
 Coaching ( Huthwaite)
 Leaders at change ( Spencer Johnson Partners)
 Negotiation Skills.( (Huthwaite)
 Negotiation Skills.
 Data Analysis and reporting
 Operations Management.
 Leadership.
 Time management.
 The 7 habits of successful people.
 Planning.
 Emotional Intelligence.
 Business Process Analysis
 Supervisory skills.
 Team building.
 Train the Trainer
 Coaching and mentoring.
 Customer Service within Call Centre setup.
 Call Centre management.
Other activities :
 Call centre coaching and consulting.
 Supervisory coaching.
 Skills assessment.
 Operations consultancy.
Customer references :
Egypt
UAE
Qatar
Saudi Arabia
Kuwait
Oman
Orascom Construction
Sharjah Police
QTEL
Savola
KPC
Port of Salalah
ECG
SEHA
Ashgal
Alsharq
Alkhafji
Orascom Telecom
Dubai Islamic Bank
Commercial Bank
Royal Commission of Yanbu
Zain
Alfuttaim Group
Etisalat
Qatar insurance
Alkhafji
KOC
GSK
NBAD
QNB
Alrajihi group
KNPC
HSBC Bank
DEWA
Vodafone
Elm
NBK Bank
Etisalat
Qatar Steel
National Water Company
Turkish Airlines
Qatar Central Bank
National Hospital
Hilton hotels
Ministry of Finance
KA CARE
Suez Cement
Olympic committee
NATPET
Henkel
Kahramaa
AMEX
ENNPI
State Audit Bureau
Riyadh Bank
Egypt foods
Aljazeera
Ministry of labour
Methanex
Al Ahly Bank
Ericsson
GAFI
Diyar
Aansia
Misr Bank
SASO
Juhayna
Zain
NSGB Bank ( QNB)
STC
CIB Bank
Mobily
Credit Agricole Bank
Ministry of investment
Banque De Caire
Almutlaq Holding
Basamah
Jabal Omar

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